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Customer service outsourcing
Our high skill teams are ready to create meaningful conversations with your customers. Using the customer’s preferred communication channel, whether traditional or digital, they’ll drive satisfaction and engender brand loyalty. CPM's award-winning outsourcing capabilities include consumer carelines, multilingual customer support and eCommerce support through to first-line technical support, order management, sales support and relationship management.
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Multilingual customer support
Our people speak your language, perfectly. In fact, we speak 45 world languages. All our customer support specialists are native or mother tongue standard speakers, ensuring that they deliver superior service to your customers with each engagement. With a language coverage spanning EMEA, Americas and Asia Pacific, CPM can offer a truly global reach. We match the talents of our people with your markets and preferred delivery models, creating a bespoke solution that works for you.
Technical support
This is a professional technical support service with a difference. It’s delivered with that all-important customer-oriented approach. CPM offers first-line service desk and second-line technical support services across 26+ languages. In addition to phone and email channels, our specialists are also trained to handle social media, live chat and video engagement. In short, we enable you to go the extra mile for your customers and deliver truly customer-centric technical support.
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What we can do for you
The CPM Group
Technology, measurement and insight solutions that drive smarter, more profitable decision making.
Creative commerce campaigns that create connected experiences to drive sales and build brand commitment.
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