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Customer experience

Delivering a seamless experience

We’re customer experience innovators. By harnessing the power of digital capabilities and human contact in everything we do, we deliver high skill, customer-intimate teams. The result? A seamless experience that turns repeat customers into lifetime customers.

We offer three core customer experience solutions. Choose the one that works for your business or blend them for a bespoke solution.

Customer service outsourcing

Our highly trained agents provide omnichannel customer care across both traditional and digital channels, creating connections that last.

Multilingual customer support

CPM’s multilingual specialists provide international customer service support across 26+ languages.

Technical support

Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.

The CPM Group

Introducing you to the CPM group
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Introducing ACTiON from CPM

Consumers now expect seamless integration of reality and the digital world. And that’s what we’re delivering. A video solution where anyone online can get immersive face-to-face advice, training or customer care - wherever and whenever they want it. Our solution comprises ACTiON, our new v-commerce platform, media-trained experts, AV kit and even branded studio spaces. It’s the ultimate one-stop-shop.