We are an award winning international outsourced sales agency with over 80 years’ experience in driving sales and consumer engagement for our clients.
Our success and longevity is a direct result of our people from recruiting, training and developing our people and giving them the opportunity to reach their true potential. We encourage our people to adopt a healthy work-life balance that is enshrined in the CPM Values.
Our heritage, our passion and our ability to continually delivery excellent results and demonstrate positive ROI for our clients enables CPM to retain our impressive portfolio of clients and attract new ones.
CPM is all about people; those of us that work here, our suppliers, clients and their customers, and everyone who connects with the business and our activities.
We believe in making a positive difference to people’s lives and to the communities in which we operate.
CPM and Omnicom are committed to long-term Corporate Social Responsibility. We are serious about our values, our company culture and the world that we contribute to. The challenges that we set ourselves and the joy of directly improving the lives of people around us prove that CSR can also be great fun. CPM are proud supporters of International Women's Day and PRIDE, encouraging all our employees to participate each year
Omnicom become a signatory of the United Nations Global Compact i n 2016 and CPM has focussed on four of it's Sustainable Development Goals; Community, People, Environment and Governance.
Read our contribution to CSR in the last 12 months
We encourage our people to adopt the healthy work-life balance that is enshrined in the spirit of CPM. It’s all about taking on personal challenges, having fun and giving back to the community.
CPM has always and will always support the community around us. This promise manifests itself in a variety of forms from encouraging sport, health and fitness to education and active environmental support.
Our workplace culture promotes inclusion, diversity and employee engagement. CPM has always set the highest ethical standards and encourages others to do the same.
CPM operations are monitored and evaluated to minimise the company’s environmental footprint through increased efficiency. Sustainability is as much a part of our commitment to continuous innovation as improving our performance and services.
Whether we are representing our clients, or ourselves CPM maintains the highest ethical standards and complies with all legal and regulatory codes at industry, national and international level.
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At CPM we make it our business to know our clients’ businesses inside out. We are proud to have worked with more than 80% of our clients for more than ten years.
We have a passion for growing brands and increasing sales, so we provide a range of integrated sales solutions that do just that – increase our clients’ sales. Because innovation is at the heart of our business, we are constantly finding new ways to drive sales and measurable ROI.
To grow our clients’ business using insight to create influence and drive sales.
Using the power of information and experience to determine future activities
Create an emotional relationship to effect beliefs and behaviours
Driving growth for our clients through insight and influence
Delighting customers is fundamental to your brand’s Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide you with a total customer experience solution that will effectively and efficiently.
CPM provides strong multi-lingual customer support in over 26 languages. Speaking the same language as your customers is vital, but not just linguistically. CPM delivers real multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia-Pacific and the Americas.
Technical support teams are a vital part of your customer service strategy. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to your clients with a friendly, customer service oriented approach.
CPM is all about improving sales volumes. By outsourcing to our specialist teams, you will benefit from increased sales. In fact, this year alone we will deliver $4 billion of sales. Plus, you will have a team on your side that is always searching for new ways to innovate and increase sales.
Comprehensive retail auditing is more than just delivering point of sale compliance (POS Compliance). CPM's field research teams make over 20 million visits to retail stores every year, gathering sales intelligence that leads to fact-based insights that will help influence your relationship with retailers and drive consumer sales.
Effective merchandising and retail displays - two key elements to driving sales and gaining a true in-store competitive advantage. The retail division of CPM is where our story started, and no one knows more about effective merchandising and building productive relationships with retailers.
When it comes to consumer activations, over the next 12 months, we will carry out in excess of 1.5 million sales demonstrations and sampling days with the sole objective of turning shoppers into buyers. Founded on the belief that it would only sell if it could be seen, we take a creative approach to active selling.
CPM is an international contact centre specialist with a footprint spanning America, EMEA and Asia-Pacific. That helps you because we protect and grow your market share by delivering exceptional customer experiences and high performance telesales programmes on a local, regional or global basis.
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