Welcome to our first edition of Expert Speak for 2018, ‘Storytelling’ which comes from Mike Hughes, Chief Executive Officer, CPM International Group.
Last year we lost a client – something I am not used to, something I take personally and something that bothers me. Since then I have spent time reflecting on what went wrong and how we need to be better next time.
Part of this process led me to reflect on the current trend for ‘storytelling’. Storytelling, we are told, is the best way to create chemistry with people, to get you more airtime with customers, colleagues and leaders; apparently, that’s because a great anecdote hooks people, takes them on an emotional journey and conveys a memorable message……stories that resonate with people inspire them to take action.
I completely buy all this and successful pitch meetings need to do all of those things but I think there is one word that is missing which is particularly important in challenging economic times…and that word is ‘true’….because stories need to be true stories backed by evidence, fact and testimonials. Donald Trump has introduced the world to fake news and the blurring of fact and fiction and in a world where performance pressure has never been greater, where the sales director’s door revolves ever faster and where experience is at a premium, it is easy to believe the hubris of a new supplier pitch.
Ideas are easy but execution is difficult and the stakes are high when execution falls below the required standard. I hear increasing numbers of stories where clients are on the receiving end of over promising and under delivering suppliers, for example, thinking they are getting a state of the art reporting system from day one only to find it doesn’t work or where they are told they should not worry because their sales team will transfer to the new supplier only to find out that they have lost 50% within the early months because promises are not matched by delivery. This matters because poor performance stains the image of our industry as well the individual company delivering it and the short term pressures our clients are under means they can’t afford to lose a single sale.
Clients need partners who are going to do what they say they will and this year if you ask CPM to pitch for your work, you can rest assured our stories will be true stories.
Location, location, location! The importance of share of shelf online ? Detail, online merchandising tool
Holiday shopping is continuing to set new sales records, especially online. In Sweden for example 1/3 of all gifts are estimated to be purchased online. That’s a 14% increase in e-shopping over just last year, according to the prognosis from the Swedish Trade Association Quite a lift. And most other markets are looking the same. Is your brand ready to profit from that? Are you visible online? How are your SKU’s looking? Your digital share of shelf? Do you know? A lot of brand managers don’t. That’s where Detail, our online merchandising tool can help.
Online visibility is crucial for your brand
The digital shelves are where the customers find your product, read about it and compare it to other products. Studies show that over 80% of all shoppers turn to their smartphones to find information about a product, while in a physical store.* This means that your visibility online is of double importance – for information and awareness as well as for actual shopping. But while physical retailing has been studied for decades, the strategies for online sales are quite new.
Consumer behavior – nothing new under the sun
A comforting notion for brand managers wondering how to reach customers online is that people are pretty much the same as before. It’s just the channels that are different. People still prefer products at eye level, which in the digital era translates to being in the top spots of the search result page. Because that’s pretty much the attention span we have. The majority of shoppers who enter a site use the search function (roughly 70% of all shoppers) and the rest rely on menus and navigation to find what they are looking for. Research suggests that shoppers using the search function are the ones most ready to make a purchase. Hence the importance of being in the top tier of the search results. People buy what they see, the only difference is that they now do it from the couch. Hence the rise of “couch commerce”**.
Your keywords – your brand
Since people don’t scroll through page after page of products looking for just your brand, keywords have become increasingly important. Not only for visibility in big search engines like Google and Bing, but also onsite at the different retailers. The modern brand manager needs to be observant about which keywords different brands and products appear under, both generic as well as more specific. Detail helps with this by letting you choose which keywords you would like to keep track of, and gives you clear information on how your brand ranks in relation to the chosen keywords as well as current and historical trends and competitors.
Be visible, be in stock and be purchased
Successful brand managers make sure that their brand is at the top of the digital shelf by bidding on the right keywords. And the products get bought if they are in stock. This is where Detail comes in. Detail is a revolutionary new way to supervise your brand’s online visibility, the in-store availability of your products, the past and present price and consumer ratings and feedback. Detail gives you a comprehensive ranking of your brand’s and products’ position on each retailer site. It even lets you keep track of what your competitors are up to. An easy-to-read interface gives you an instant overview of the current situation … and lets you dig deeper into products or retailers that you wish to investigate more thoroughly.
Stay on top of your game (and the digital shelf)
We have several different packages ranging from a simple status check to the full standing of your brand’s presence online. And once set up, Detail provides daily reports on how well you’re performing. Detail helps your brand to stay visible and on top of the digital shelf wherever you want.