Category Archives: Services


Services
Beauty Ambassador
CPM offer the most comprehensive recruitment, retention and specialist training programs in the Health and Beauty Sector in Thailand. We support our clients’ retail sales strategies by giving their brands a voice at shelf.

High quality Beauty Ambassadors trained to engage, offer sensory trial and close the sale are contributing to our clients growth within this highly competitive sector. Differentiation comes from the fact that our Beauty Ambassadors are more than just product samplers, they are in the business of sales and committed to Winning Customers and Selling Products for our clients.

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Services
Brand Ambassador
More and more clients are realising the value of investing in Brand Ambassadors who can engage and influence consumers at the point of purchase.

Particularly in the Consumer Electronics/Tech Channel, Brand Ambassadors are a critical link in a retail sales strategy, removing the reliance on retail sales staff to promote and sell yours and your competitors’ products and giving you control of the conversations and opportunities to convert each conversation to a purchase.

 

CPM utilise global best in class processes for Recruitment, Training and Management to ensure our BA Programs are designed to achieve executional excellence and deliver our mission of Winning Customers and Selling Products.

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Services
Field Merchandiser
Effective merchandising and retail displays are key to driving sales and gaining a genuine in-store competitive advantage. The retail division of CPM is where our story started and no one knows more about effective merchandising and building productive relationships with retailers.

For over 80 years we have constantly learnt and reapplied our knowledge and merchandising experience to point of sale (POS), promotional management, new product launches and of course, visual merchandising.

 

We understand that merchandising is a key sales promotion tool and we can support your investment with our mystery shopping team to ensure POS compliance and provide you with fully audited reports.

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Services
International Contact Centre
CPM is an international contact centre specialist with a footprint spanning America, EMEA and Asia-Pacific. That helps you because we protect and grow your market share by delivering exceptional customer experiences and high performance telesales programmes on a local, regional or global basis.

Every day, over 3500 international contact centre employees provide bespoke, multilingual, customer support solutions, in 26 languages, across 92 markets. We engage thousands of consumers in positive conversations through inbound and outbound telesales, telephone account management and customer service solutions.

 

CPM’s highly trained contact centre teams become your brand ambassadors. Combining industry knowledge and insight with the latest contact centre technology, you enjoy highly efficient telesales, customer service and technical support teams, and your customers get an exceptional contact centre experience.

 

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Services
Sales Activations
When it comes to consumer activations, over the next 12 months, we will carry out in excess of 1.5 million sales demonstrations and sampling days with the sole objective of turning shoppers into buyers.
Founded on the belief that it would only sell if it could be seen, we take a creative approach to active selling.

Retail activation and employee engagement form part of our experiential marketing approach to sales promotion. This could be building a team of enthusiastic ambassadors for your brand directly encouraging consumers to connect with you through trial and adoption. Alternatively, it might be a more complicated sales proposition where people are invited to learn more through an experiential marketing campaign that engages your customers and immediately boosts sales.

 

CPM has been creating world leading events and promotions for over 80 years. We pioneered active selling, and we continue to innovate and develop original sales activation programmes every day.

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Services
Merchandising
Effective merchandising and retail displays - two key elements to driving sales and gaining a true in-store competitive advantage. The retail division of CPM is where our story started, and no one knows more about effective merchandising and building productive relationships with retailers.

For over 80 years we have constantly learnt and reapplied our knowledge and merchandising experience to point of sale (POS), promotional management, new product launches and of course, visual merchandising.

 

Merchandising is a key sales promotion tool. We will support your investment with our mystery shopping team to ensure POS compliance and provide you with fully audited reports.

Our services include...

Case studies

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Services
Auditing
Comprehensive retail auditing is more than just delivering point of sale compliance (POS Compliance). CPM's field research teams make over 20 million visits to retail stores every year, gathering sales intelligence that leads to fact-based insights that will help influence your relationship with retailers and drive consumer sales.

Our suite of mystery shopping services goes beyond in-store visits. It embraces face-to-face, telephone and online points of contact with your consumers so that you can accurately track and improve customer experience.

 

We even monitor and audit social media and online chat to gather consumer views and continuously compare them to your sales performance. This enables you to make informed decisions, adapt sales strategy and measure the impact of sales promotion campaigns.

 

At CPM, whether you are looking for comprehensive auditing of consumer behaviour, net promoter scores, or retail compliance, we will build a bespoke programme for your brand anywhere in the world.

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Services
Sales
CPM is all about improving sales volumes. By outsourcing to our specialist teams, you will benefit from increased sales. In fact, this year alone we will deliver $4 billion of sales. Plus, you will have a team on your side that is always searching for new ways to innovate and increase sales.

Think of the impact it will make to your business having the sales skills and experience of over 34,000 people, working right around the world, as an extension of your field sales and telemarketing teams.

 

Our performance speaks for itself:

  • Our field sales team will make more than 15 million visits to retail stores this year
  • We are trusted to handle over 27 million customer conversations this year alone, successfully

If you are looking for a contact centre partner, we will select dynamic teams to make sure you hit your sales targets through a blend of direct sales, field sales, syndicated sales, telesales and telephone account management professionals.

 

Also, we have our own CPM Sales Academy to help train and improve both sales force and telephone account management teams.

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Services
Technical Support
Technical support teams are a vital part of your customer service strategy. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to your clients with a friendly, customer service oriented approach.

We offer first line service desk and second line technical support services in over 26 languages, across 92 markets. Plus, if needed, we can also provide an extended opening hours service.

 

To cope with the demands of the digital world, our technical support specialists are trained to handle social media and live chat support, providing product installation, after sales support, troubleshooting, order management, field engineer support and appointment setting services.

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Services
Sales Support & Order Management
Free up your time to sell with sales support and order management from CPM. Our professional sales support and order management teams help your sales force to spend more time converting customers and making sales.

Our trained specialists deliver omnichannel sales support services via inbound and outbound calls, email, live chat and social media.

 

CPM’s sales support teams are often the primary interface between field sales reps, distributors and internal departments. It is our job to take care of your sales order management activity, stock and inventory, product inquiries, and investigation of order shipments to ensure efficient order processing and the accurate and timely delivery of goods.

 

You are advised and updated on all activities every day, ensuring your sales teams’ calls are focussed and optimised.

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